My friends, print and put in your pocket / license / passport, etc. Here are a few paragraphs of information that will protect your wallet and beat the administrators and security guards of the most pompous stores.
So, from now on, your best friend is Article 1064 of the Civil Code of the Russian Federation "On the approximate rules for the operation of a retail enterprise and the basic requirements for the operation of a small retail chain.." Namely, that magic point of it, which says: "The person who caused harm is released from compensation for harm, if he proves that the harm was caused through no fault of his."
What it means: If you slipped on a wet floor and brought out a rack of champagne, it’s not your fault, and it’s not you who will be beaten, but that aunt with a mop.
If a bottle of Olive Oil was crawling along the conveyor belt at the checkout counter and suddenly hit the floor, you are clean before the law.
You took a can of gherkins off the shelf, and the neighboring cucumbers fluttered and collapsed - you don't have to pay for the operation to straighten the hands of a store merchandiser. The goods must be firmly arranged and secured on the shelves, and that is his job, not your problem.
Your next friend is GOST 51773-2001 “Retail. Classification of enterprises"
According to this GOST, as well as SNiPu 2.08.02–89
"Public buildings and structures.", The distance between store shelves should not be less than 1.4 meters.
Moreover, the larger the store, the wider the aisles between the shelves should be, here is the list:
1.4 m - with a retail space of up to 100 m2
1.6 m - with a retail space of over 100 to 150 m2
2 m - at the trading area of St. 150 to 400 m2
2.5 m - at the shopping area of St. 400 m2
What does it mean:
Exhibited in the center of the aisle is a pyramid of bottles:
- but. made a passage of the already set width and made it difficult to move (it was physically difficult to pass by and not touch anything);
- b. was poorly fixed (the merchandiser stupidly put the bottles out, and they fell from a half-tip).
Finally, your third friend is Article 203 of the Criminal Code of the Russian Federation. She will help you if a store guard decides to get involved in the case.
If the guard began to be rude, threaten, grab the hood, search the bag and demand to marry him - remind him of Article 203 of the Criminal Code. He will be glad to learn that his active incendiary actions against you are punishable by imprisonment for up to 7 years, for this is an excess of the powers of an employee of a Private Security Enterprise (PSC).
What does it mean:
By law, your dialogue with the guard should look like this:
He: Dear sir / madam! You seem to have broken something? Are you going to pay?
You: Of course I'm going! As soon as my guilt is proven in court, I will pay on the same day!
He: Well, that sounds reasonable. All the best, good day to you.
You: See you, I love you!
So, a meteorite flew into the store and knocked out of your hands a bottle of red dry 1984 harvest.
The pale administrator demands that you pay for the broken bottle.
Declare your innocence and, if the administrator goes into conflict, demand a complaint book. Describe in detail what happened, including the time of the disaster (the CCTV operator will thank you), witnesses (you will thank yourself if you go to court), and the main participants in the parade (they will then be carved in Red Square).
Also demand the drawing up of an act on damage to goods, in which be sure to record all the accompanying circumstances: slippery floors, narrow aisles between shelves, drunken football fans, dancing Hare Krishnas, pushing zombies.
Most likely, the conflict will resolve even at the stage of demanding the complaint book. If the possessed staff does not calm down, suggest that the store sue you (there is no other legal way to force you to pay for the broken dishes). Legal fees and the inevitable visits of auditing inspectors will cool the ardent employees and allow you to get out of the situation with a straight back and a proudly raised chin.
P.S.: Bonus track!
Magic words! Apply them to trade workers, and see what happens:
“You have a slippery floor / erratic product placement on the shelf! I will complain to Rospotrebnadzor!"
“You have narrow aisles / boxes between racks! I will write to the state fire department!"